A Value ‘Model’
Liberalization, Privatization, and Globalization are the current buzzwords in the developing countries of which our country, India, the largest democracy in the world, faces lots of challenges and opportunities. How “we the people of India” respond to these challenges shall decide the overall wellbeing – i.e. Health, Wealth and Happiness of our countrymen.
Our nation consists of various sectors of organizations such as government sector, public sector, corporate (private sector), cooperative sector, MSME (Micro, Small, Medium Enterprises) sector, NGOs & agriculture sector. However, the large number of populations forms the unorganized sector consisting of individuals.
The challenge of transition from a poverty-ridden nation to a prosperous nation, calls for an initiative to be taken by the most informed, knowledge-based and economically well placed sectors e.g. corporate, PSUs & cooperatives with the support of government policies and executive processes and procedures.
To convert the challenge into an opportunity, we need to focus on creating a value model for organizational culture. The dictionary meanings of the term culture are
A cultured individual or group of individuals is one that is well educated and well behaved.
To reap the real benefits of liberalization, privatization and globalization it is time organizations set a “stage” ready to enter the challenging phase of economic transition. i.e. to play a decisive role in the turbulently competitive global economy. How should we set up such a “stage”?
The first and foremost step to set up a strong “stage” should be to create a credible, trustworthy and internally strong corporate India, where the business values are not just the build organizational culture characterized by “VALUE” in its true spirit. To set itself on the path of excellence, it becomes imperative in India to show up a unique and united representative face of an Indian organizational value system. Hence organizations should aim at evolving a culture based upon a value “Model” which embodies the following factor determinants as its foundations or principles.
- Customer focus
- Total employee/ people involvement
- Mutually beneficial customer-supplier relationship links
- Process and system approach to management
- Factual approach to decision making
- A deep commitment to the welfare of society at large and protection & preservation of the environment
- To address the needs of all other stakeholders
Most of the above factors/principles also form the base for ISO 9001:2008 Quality Management System. The organizations need to interact with the above factor determinants/principles individually and as an integrated whole for evolving a value bounded organizational culture.